CANCELLATION POLICY

At IMD CONSULTING FZ LLC  we understand schedules can change and unforeseen circumstances can arise. To ensure we can accommodate all of our valued clients, we kindly request adherence to our cancellation policy.

1.Cancellation:

Clients must notify us of cancellations or appointment changes at least 24 hours in advance.

To cancel or reschedule, please contact us directly at operations@imdconsultants.com during business hours.

2. Late Cancellations:

Consultations cancelled without 24 hours prior notice will be charged at the full rate.

This fee compensates our team for the time that was set aside specifically for you.

3. No-shows:

Failing to show up for your scheduled appointment without prior notification will result in a 100% charge of the booking cost.

Repeat no-shows may result in inability to book future appointments.

4. Late Arrivals:

We understand delays can happen. However, clients arriving more than 10 minutes late will be treated as late cancellation and will be charged full booking cost. This ensures we can provide the best service to you and our other clients.

We've set aside a 45-minute time slot for you. If you decide to connect 10 minutes late, you'll lose that time from your consultation. We can't postpone other clients' appointments. If that time isn't enough to process your consultation, you'll need to schedule a new appointment.

We appreciate your understanding and cooperation ensuring we can provide timely and efficient care to all our clients.

5.Reescheduling:

Rescheduling must be notified at least 24 hours before the appointment and must be scheduled within 7 days of the initial consultation.

5.Refunds:

Booking fees are non-refundable.

By booking an appointment, you acknowledge and agree to our cancellation policy. This policy allows us to manage our schedule and provide the best service to all clients.

For any questions about this policy or to make any changes to your appointment, please reach out to us at operations@imdconsultants.com

We appreciate your understanding and cooperation ensuring we can provide timely and efficient care to all our clients.

Thank you for choosing IMD CONSULTING FZ LLC.